Refund policy

Returns and Refunds

Because each item is made especially for you with care and creativity, we do not accept returns or exchanges. This helps us reduce waste and overproduction, supporting a more sustainable and thoughtful shopping experience.

If you experience any issues with your order, please contact us at info@briseisgifts.com. We’re here to help and want you to be happy with your purchase.

Important Consumer Rights Notice for EU, UK, and Other Regions

If you are a customer from the European Union, the United Kingdom, or other regions with similar consumer protection laws, please note:

You may have a legal right to return your order within 14 days of receipt and request a refund, even if the item is made-to-order, subject to specific conditions.

To exercise your rights or discuss a return, please contact us promptly at info@briseisgifts.com. We will do our best to assist you in accordance with applicable laws.

Damaged or Faulty Items

If your item arrives damaged or defective, please notify us within [7] days of delivery with photos, and we will work with you to resolve the issue.